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SHIPPING + RETURNS
+ OUR POLICY

 

Welcome to FLUX online. To make your shopping experience more enjoyable, please read through all our shop policies thoroughly before placing your order. If you have questions regarding any of the items available in our shop, please do not hesitate to contact me directly fluxcreationmail@gmail.com

>> IN PROCEEDING THROUGH THE CHECKOUT YOU AUTOMATICALLY AGREE TO ALL OUR TErMS AND CONDITIONS & POLICieS <<

 

ONE OF A KIND:

Please keep in mind that all our items are handmade, therefore no two items are identical in every way… making each piece that extra bit special & unique.

 

MATERIALS USED:

jewellery ~ All silver used is 925 Silver. All Brass is nanocoated to prevent any skin irritation and also combats tarnishing.

ceramics ~ all our clays & glazes are food & dishwasher safe

 

SENSITIVE SKIN: (for jewellery)

As everyone’s skin type is different with varying acidic levels, this means anything placed onto the skin will react differently from person to person. If you are known to have a serious reaction to specific metals, please be advised that FLUX CREATION is not liable for any reaction from our product.

 

DISPATCH & POSTAGE:

All orders will be shipped to the SHIPPING ADDRESS supplied through your check out . Please check this address is correct before you check out.

Please allow 1 to 2 business days for your order to be packaged up and dispatched.

We use Australia Post - Registered mail
If you buy more than one or more items, you are charged a flat fee of $9.50 for shipping.
Or FREE pick up in MELBOURNE.

PLEASE DO YOUR BIT:

We use cardboard boxes & shredded paper for all our orders. Please dispose of any unwanted packaging by adding it into your compost or putting it in your recycling bin.

LOST OR DAMAGED PACKAGES:

If your items arrive damaged, please contact us. We'll work with you to come up with a solution on a case by case basis.

RETURNS AND EXCHANGES:

Sorry, we don't accept returns, exchanges or cancellations.
But please contact me if you have any problems with your order.

PRIVACY POLICY:

I will only use your shipping and billing address, and contact information to communicate with you about your order & to fulfil your order.

WOOHOO!! Now that’s all done… ENJOY SHOPPING!!!